Neginato
Support

Getting the most out of Neginato.

Everything you need to install, set up, and troubleshoot the app. If you're stuck, the last section tells you how to reach us.

Requirements

  • macOS 26 or later.
  • A folder of your own music — FLAC, ALAC, WAV, AIFF, AAC, or MP3 (PCM only).
  • Any audio output device; a USB DAC unlocks integer-first and exclusive (hog) modes.

Getting started — your first five minutes

  1. Open Neginato. On first run the grid shows a “No music yet” prompt.
  2. Open Settings (⌘,) → the Library tab → Choose Folder… and pick the top-level folder that holds your music.
  3. Neginato scans the folder, reads each file's tags, groups tracks into albums, and shows them in the grid. Use Rescan after adding files.
  4. Because the app is sandboxed, your folder choice is remembered across launches — you only pick it once.

Troubleshooting

No audio, or the device is missing

Check the output device in Playback settings, and try toggling exclusive (hog) mode off — some devices won't grant exclusive access and fall back to shared mode.

A radio stream won't play

Some stations are offline or block playback. Try another station, or re-check the URL you added.

Artwork or a waveform is missing

Artwork comes from embedded tags or a folder image; the two-tone waveform is computed in the background and fills in over time as tracks are analyzed.

The AI key won't save

Make sure AI Curation is enabled and the key is pasted completely. It's stored in your macOS Keychain, not in the app's settings file.

Changing audio settings while playing

Switching the output device, rate, or exclusive mode mid-playback re-brings-up the current track; a brief pause while the engine re-acquires the device is expected.

Contact

Questions, bugs, or feature requests are welcome:

Neginato is coming to the Mac App Store; this page will link to the App Store listing once it is live.